Trinity is part of the Trinity Property Group who manage in excess of 110,000 homes across the different brands within the group. Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provide residential management services nationally. Part of their property portfolio is a large East London estate. The site consists of 651 homes set within a genuine community, supported by a new library, community hub, two public squares, rooftop communal gardens and even a market which forms the heart of the development.
Historically, Trinity had used various different fire safety companies on site. Each company used, specialised in one discipline, such as one company for the emergency lights, another for the fire alarms and another for the AOVs etc. Unfortunately using several different companies led to problems in the level of service received; none of the companies were able to fix any of the systems and the fire alarm panels were in constant fault.
Fire and Safety Solutions Ltd (FASS) had looked after some other Trinity sites in the past and during a catch up meeting with the Contracts Manager, the estate and the fire protection maintenance challenges were discussed. FASS are a ‘One Stop Shop’ with many departments covering all fire and safety bases and therefore having the ability to satisfy all of the customer’s requirements. The Managing Director, Paul Wilkinson, has over 32 years experience in the fire industry with a wealth of technical knowledge and the ability to ensure that the site remains compliant with current fire protection regulations. Trinity included FASS in the tender process and once submitted were lucky enough to be awarded the contract based on their knowledge, service provided and costs proposed.
The Ongoing Relationship
The contract started with FASS working on clearing up all the faults within the buildings and ensuring the annual servicing and systems were up to date on the Fire Alarms, Dry Risers and AOV’s. The faults were cleared and all the systems are now in a healthy state. FASS are now required to complete continuous works as required and as flagged up via the annual servicing; this led to a recent installation of over 150 Emergency Lights which were failing after having been installed by a previous contractor. The two organisations work together using a Customer Portal where all required works are input on to the system so that FASS can organise the correct technicians to attend and work on any issues.
FASS will be continuing to work with Trinity at this site on an ongoing basis and are hoping to further their relationship by working on new contracts in the future.
The association between FASS and Trinity is going from strength to strength. Feedback has been excellent and there is mutually beneficial steady, friendly and honest communication based on trust, regular contact and support. FASS will be keeping the fire protection systems healthy and maintained to a good standard safeguarding tenants and property alike.
Ray Burke, Building Manager from Trinity says:
“We have employed Fire & Safety Solutions for our fire systems (including fire panels, AOVs, emergency lighting, dry risers) for over a year now. In that time they have displayed a deep knowledge of our multiple systems with corresponding reports and remedial programmes. The staff and engineers are very supportive and flexible and the quality of their works speaks for itself.”